About Our Whistler Village Hotel
Policies & Details
At the Adara Hotel Whistler, location is the ultimate luxury situated in the heart of the vibrant Whistler Village. Our boutique property is only steps from the lifts, world-class shopping and some of the best dining and nightlife in the Pacific Northwest and even features an on-site restaurant and dance bar. As an added perk, enjoy exclusive offers to some of Whistler's best restaurants, bars and nightclubs with your stay.
We also offer an array of at-the-hotel perks that might make you think twice about venturing out. Enjoy a soak in the heated rooftop pool and hot tub with Whistler and Blackcomb Mountain views. Take in those same stunning views while sipping a glass of wine by the firepit. Stay caffeinated with free local coffee and tea in your room. When you’re not on the mountain, we’ll store your skis, snowboard or bike. When you do return from your adventures, enjoy freshly baked chocolate chip cookies while relaxing by the warm fireplace in the lobby. And if you’re worried about having to leave anyone behind, don’t be; we welcome pets with open arms.
About the Green Key Eco Rating Program
The Green Key Eco-Rating Program is a graduated rating system designed to recognize hotels, motels and resorts that are committed to improving their environmental and fiscal performance.
Based on the results of a comprehensive environmental self-assessment, hoteliers are awarded a 1 to 5 Green Key rating and provided with guidance on how to “unlock” opportunities to reduce environmental impacts and operating costs through reduced utility consumption, employee training, and supply chain management.
Hotel Policies
Our hotel is situated in a vibrant part of town, surrounded by bustling nightlife and entertainment venues, including a popular nightclub in close proximity. While we take great pride in our central location and the convenience it offers to our guests, we want to ensure that you are fully informed about the potential for increased activity and noise levels, especially during peak hours. As a result, it is possible that you may experience some noise disturbances, particularly during weekends or special events. We understand that a peaceful environment is essential for a comfortable stay, and we want to assure you that we have taken steps to minimize the impact of noise on our guests' experience.
Age requirements:
All guests staying over May long weekend (Victoria Day) and Martin Luther King weekend must be 25 or older. Bookings will not be available online and will have to be booked direct. Photo Identification will be required upon check-in
All reservations made at Adara Hotel require that the guest reserving the room is 19 years of age or older and holds their own valid credit card. This card must be presented at time of check-in. All additional guests in the room must be 18 years of age or older unless accompanied by a parent or legal guardian (25+)
Guests under the age of 21 or group bookings are required to sign a noise and financial liability waiver and leave a $250 deposit via cash or credit card.
Payment, cancellation, and refund policy:
Spring Season: April 1, 2025 - June 30, 2025
1st night deposit taken at the time of booking. Cancellation 72 hours before arrival for full refund. Cancellations inside of 72 hours will forfeit 1st night deposit. Remaining balance due on day of arrival.
Summer Season: July 1, 2025 - August 31, 2025
1st night deposit taken at the time of booking. Cancellation 7 days before arrival for full refund. Cancellations inside of 7 days will forfeit 1st night payment. Remaining balance due on day of arrival.
Fall Season: September 1, 2025 - November 20, 2025
1st night deposit taken at the time of booking. Cancellation 72 hours before arrival for full refund. Cancellations inside of 72 hours will forfeit 1st night deposit. Remaining balance due on day of arrival.
Peak Season: November 22, 2024 - March 31, 2025
1st night deposit taken at the time of booking. Cancellation 14 days before arrival for a full refund. Cancellations inside of 14 days will forfeit full payment.
Non-refundable/ Advance Purchase Rates:
Full payment due and 100% non-refundable at the time of booking.
Guests who have booked under a third-party website, a travel agency or any other way than the hotel direct or hotel website, need to refer to cancellation policy provided with the third-party website confirmation email.
All guests staying in the hotel must be at least 19 years old unless accompanied by a parent or legal guardian.
All guests must be over 25 years old when staying on Martin Luther King weekend or Victoria Day (May Long) weekend.
Credit cards accepted by Adara Hotel:
Visa, MasterCard, American Express and Discover.
Pre paid credit cards are not accepted.
Parking:
The Adara Hotels offers $33/day valet or self-park options on a first come first serve basis. There is additional paid parking at the Whistler Conference Center (a short walk from the Adara Hotel). Please visit our Front Desk upon arrival so we can direct you to your room first to unload and begin your Whistler getaway.
We kindly remind you that parking in the fire lane outside the hotel is strictly prohibited and may result in a parking fine. We kindly request your cooperation in adhering to this policy and utilizing the designated short stay areas within the vicinity of the hotel. It is important to note that the hotel holds no liability for any tickets issued or damages incurred as a result of parking in the fire lane.
Noise policy:
The Adara Hotel is not liable for any external noise and does not provide refunds or discounts due to noise. Aside from licensed venues, the Resort Municipality of Whistler bylaw states that "noise that disturbs the peace after 10 p.m. and before 8 a.m. will not be tolerated within the resort municipality boundaries." The Adara Hotel reserves the right to evict and charge a $250.00 fee for noise violations.
Smoking policy:
All hotel property is non smoking/vaping including balconies and pool deck. There is a $250 + tax charge for violation of this policy.
As per BC law, no smoking is permitted within 6 meters of the building.
Mutual Respect Agreement:
The Adara Hotel has a zero tolerance policy for disrespectful or harmful behaviour towards staff. The hotel reserves the right to evict guests at their own discretion for failure to comply with this policy.
Dogs:
Dogs are welcome for an additional cleaning fee of $25/night+tax per dog up to a maximum of 2 dogs per room.
They must be kept on a leash while in any public area of the hotel and are not permitted in the pool and deck areas.
Dogs are not permitted on hotel furniture and guests must bring bedding for their dog.
Dogs are not to be left unattended at any time including while in the guest room. Should the dog cause any disturbance it is hotel’s right to ask that alternative arrangements be made, and if the dog causes any damage to the hotel property the guest will be responsible for any charges incurred.
Check In & Out
A credit card is required to check-in to the hotel.
A pre-authorization charge of any remaining balance + $150 per stay will be charged to your credit card at check-in.
In the event guests are not able to present a credit card, a mandatory cash deposit will be asked before check-in. The amount of the cash deposit is at discretion to the property.
Check In 4:00pm
Check Out 11:00am
Late Check-outs are subject to availability and subject to charge.